Returns & Exchanges
At Karasu Knives, we stand behind the quality of our craftsmanship; if you are not completely satisfied with your purchase, you may return your items within 30 days of delivery. Please ensure all cutlery and kitchenware are unused and in their original packaging to qualify for a full refund.
Initiate Your Request
Log into your account and select the order you wish to return, or contact our support team with your order number to receive a Return Merchandise Authorization.
Pack With Care
Securely pack the unused knives in their original protective sleeves and box to prevent damage during transit, ensuring all documentation is included.
Ship the Items
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.
Inspection and Refund
Once our master smiths inspect the returned items for quality assurance, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing